About SECUTIX
SECUTIX is the market leader in advanced digital solutions for the events industry. Offering a seamlessly integrated and open cloud platform, SECUTIX gives organizations complete control and a suite of tools to help better understand and digitally engage with audiences, monetize products and services, secure operations and take audience experiences to the next level. SECUTIX serves a range of organizations on a global scale, including sport clubs, stadiums and arenas, museums, live entertainment organizations, leisure parks and festivals. Its emblematic customers include the UEFA, Ópera National de Paris, Centre Pompidou, Paléo Festival, Musée Picasso Paris and many more.
Our vision is to enable our event industry customers to take control of their ticket distribution and massively engage their audience.
SECUTIX SA is a leading provider of a cloud hosted SaaS Ticketing Software Products.
S-360 and S-MOBILE are innovative products and platforms providing business critical solutions to the Sports, Entertainment and Cultural Sectors.
Our mission is to be the global leader in SaaS solutions serving these sectors.
Your role
To accelerate our growth, SECUTIX is looking for a Professional Services Manager based in Munich. You will join an onboarding team whose mission is to deploy and configure our solutions, to support our customers in change management and to foster the adoption of our solutions.
Main responsibilities
- Plan and coordinate the deployment of our solutions according to standard process and tools, monitor all activities.
- Ensure that projects are delivered on-time, within scope, quality and budget.
- Coordinate internal resources and third parties/partners for the flawless execution of projects.
- Organize and lead business and technical workshops.
- Organize and lead project committees.
- Train customers to use our solutions.
- Report and escalate to management as needed.
- Perform risk management to minimize project risks, propose and implement appropriate remedial actions when required.
- Support our customers in solution adoption and ensure a high level of satisfaction.
- Involvement in pre-sales activities (demonstration, functional requirements analysis, …)
Our offer
- A stimulating and professional working environment in a dynamic team with extensive expertise.
- Exciting projects using the latest technologies.
- Flat organizational hierarchies and cross-functional teamwork.
- Close contact with customers in a creative industry.
- A supportive culture with excellent opportunities for professional and personal training and development.
Your profile
- At least 7 years’ experience as Project Manager in an IT service company.
- Familiar with SaaS solutions or experience in operating a ticketing system for a Sport/Live Entertainment organization.
- Comfortable with ambiguity in a fluid organization.
- A natural skill to engage with people at a deep level, whether observing or interviewing customers or working with fellow team members and clients.
- Works collaboratively and curiously.
- Takes ownership and responsibility for their work.
- Responds professionally to feedback, also critical one.
- A self-starter who identifies opportunities and potential problems – addressing them effectively and efficiently.
- Professional, flexible, and able to succeed in a rapidly changing environment.
- Able to communicate in a clear, consistent, and transparent manner.
- Passionate and enthusiastic about excellence and attention to details.
- Seeks out opportunities for self-development and continuing education.
- Develops and maintains open honest and trusting relationships.
- PMP certification or similar is a plus.
- Fluent in German, Intermediate level of English.
